The sport of Formula 1 is 70 years old, commencing in 1950, and the last 25 years have been characterised by  a revolution brought about by digital transformation.  Each Formula 1 team is a technology business, creating a high-end technology product which happens to be a Formula 1 car.  A fully-connected, networked device, a Formula 1 car's performance is monitored and managed real-time, with key decisions made remotely from ‘mission control’ suites back at headquarters.  So while the car might be racing in Japan, decisions regarding risk, performance, product life-cycle management and quality are being made in Europe.  In this data-rich environment in where decisions are truly mission-critical, teams have embraced AI in significant ways - both in manufacturing operations at HQ, but also in helping to guarantee a better quality of decision making during events. Algorithms process the enormous range of variables affecting performance, and help the engineer teams to deliver better outcomes.  One of the big lessons Formula 1 teams have learned is that a data-driven culture improves human performance, enabling Formula 1 drivers to constantly improve and giving teams the opportunity to develop better  systems and processes - even to the extent of being able to complete a Formula 1 pit stop in 1.88 seconds.

In this talk I take the audience in a journey into the mind of one of the most notorious terrorists of the 20th century, the Unabomber, as a starting point to introduce a cognitive model of human activity as a tool to understand the impacts of technology in societies. I then proceed to point out what are tools we have to face these extreme changes and what is the role that IT professionals should have in this transition to help society make informed and conscious decisions, by challenging them to become techno-philosophers and actively engage in the debate.

Takeaways:

I expect that at the end of the presentation the audience will be much more aware of the revolution they themselves are ushering, the opportunities and consequences, and by doing so motivate them to actively engage in the debate that will shape the societies of the coming future.

Topic:
#Monitoring, Automation, Orchestration
#RPA, AI and machine learning
#Competences, knowledge and talent management

Digital Transformation is the latest Industry buzzword bingo phrase. Nobody knows what it is but everybody wants it! One thing is a fact. We are all faced with Digital disruption. This disruption well mean that IT organizations and IT professionals will need to transform? But transform from what to what? In this session Paul will reveal 12 areas that need to transform, based on observations and feedback from more than 400 organizations faced with ‘Transformation’ You will gain insights and tips into what YOU need to do differently starting tomorrow!
Topic:
#Next generation ITSM (DevSecOps, lean and agility)
#Competences, knowledge and talent management

Building teams, growing teams, recruiting teams, managing teams million different opinions about achieving those things. But there is one common thing that connects them all, a simple but crucial 5 minutes which each new or veteran leader needs to give to the team. Join Dawid in a talk, which will surely change your life, or at least reconfirm what you're already doing well.

Topic:
#Building and managing support organizations
#Competences, knowledge and talent management

The presentation focuses on a story of Marine IT Operations unit in Kraków working for Digital Services in Norway. The author will introduce audience to Marine Digital Services business and explains why the unit has been started in Kraków and how it has transformed through the years from pure support to services execution and innovation center. Takeaways will be author’s thoughts on the main factors that made the transformation possible, relation with the business partners and why working in this team is so exciting and refreshing. Working for Marine IT Operation team is extremely exciting and interesting. Unit took a long journey from being simple IT Support to delivering and developing new services. I believe that in every IT Support team such shift can be introduced and as a result improving core business. Takeaways: Key factors that made the transformation possible: ownership, autonomy, agile way of working, being close to the business and having clear overview over financial results vs work done during the year.

Mark Smalley is the Lead Editor of ITIL®4’s new High Velocity IT book, that explores what IT service management looks like in digitally enabled organizations. He consulted with fifty industry colleagues from twenty countries to determine the desired topics, and engaged twenty of them as co-authors. In this presentation, he will share his thoughts on key topics such as ethics, unpredictability, safety culture, service-dominant logic, operating models and value streams (which is where the action happens).

The session will cover the building and running a successful Security Operations Center in 2019. We will explore what it takes to establish a commercially viable and competitive multinational Managed Detection and Response (MDR) organization. We will go comprehensively through People, Process, Technology, Analytics and Security Intelligence considerations within the SOC. We will cover, but not limited to, Security Threat Analysis, Incident Response, Threat Hunting, SOC Technology Stack Platform Operations, SIEM, Security Orchestration, Automation and Response (SOAR), as well as Customer Engagement, Product and Project Management approaches to achieve ultimate victory.
Both on-premise and cloud SOC aspects will be touched upon, with classic and cloud-native approaches to embrace the cybersecurity within those environments.
The session will be enriched with examples of cybersecurity incidents, both humorous and horror stories, deeply immersed in the unique SOC culture. 3 key takeaways:
- Get a good grasp of Security Operations Center functions
- Be familiar with SOC People, Process, Technology, Analytics and Intelligence pillars
- Enrich the thinking process around your own Organization with security-centric elements

Crisis Management is key in today’s operations for all companies, in particular for telco operators. Telco customers expect that their services are working properly without incidents and interruptions, 24/7. Internal employees count on stable IT tools. Incidents need to be avoided as much as possible due to high available, redundant telco or IT networks. In case incidents appear, customers expect quick restoration and correct communication. Some incidents are straightforward and took a short time. Other incidents are complex and difficult to troubleshoot. Incident Management team within Proximus treats all outages where a predefined impact is exceeded. Incident management process was initially defined for technical outages but can also be used for reputation, fraude and general issues. My presentation will describe the incident management process, organisation and KPI’s at Proximus. After a big incident in January 2018 with high impact on internet and TV services and major visibility in the press, a corporate program was started to increase the resilience of the Proximus networks. This program focuss on different tracks. Different benchmarks were done with other telco’s. An intensive testing program started to check if the IT and telco networks met the expected resilience targets. By the program, resilience got the needed attention and visibility within the company. My presentation will handle about this resilience program and how this make the difference.

30 minutes of discussion, sharing own experience and the trying to answer some essential questions:

Is there still a place for ordinary IT Operations in the era of never-ending change of “everything”?

How to manage “Operations” to provide real value still and survive on the field where cloud moguls provide almost everything faster, better, and cheaper?

The maxim says: the need is a mother of invention. And that’s the case with TAPiR – the magenta IT animal. On the beginning there was Sellenium used by IT guys, and then the new needs were born from the Business. The TAP – Tests’ Automation Platform evolved into TAPiR. During my presentation I’ll demonstrate you how we speed-up and tweaked daily business operations using non obvious tools

A fresh perspective on the frontlines of IT Support and the stigma associated to it. Trying to reimage the picture and reality of IT Support through a different understanding. A thoughtful discussion that follows the start and evolution of IT Support and how the question “Did you try turning it on and off again” became the stereotype and value to which we associate to IT Support and why it needs to change.

Agile has become recently one of the most catchy phrases in the IT world. To operations; however, the hype brought as much excitement as confusion. Although the approach is relatively simple to define (Agile - embracing change and quickly reacting to it), when it comes to successful implementation within operational team or the organisation, it often requires a fundamental cultural change.

Transforming a traditional, pan-European retailer with over 1000 brick and mortar locations into a digital-led organization is an enormous challenge. It requires a strategic change involving the way we think about our business and how we serve our customers. In my presentation, I will discuss how MediaSaturn shifted to the agile approach to developing products and providing services and how we adapted the traditional organization with a fragmented landscape of legacy systems to the requirements of the digital market. My ambition is to showcase how our operating model based on value, quality, and flow translates into the way we develop products and how technology contributes to the bottom line.

Most IT organizations don't believe RPA is a correct automation platform for them.
Why is that and are they right?
How did Arla Foods create a successful RPA implementation and how we are utilizing it in IT.
Which processes in IT operations are the best candidates for RPA and how to identify them.
How to set up an RPA Implementation that well-governed by IT and destined to succeed.

During the presentation a couple of topcis will be covered:

1. How to develop and implement Cloud Strategy partnering with IT Strategy.

2. How to manage organization’s cultural changes supporting cloud strategy and what to focus most implementing changes to tech organizations culture.

3. What kind of service maturity can we expect from public cloud service providers and how to cope with it.

4. What can be really risky in public cloud and what’s written in small print in the agreement.

5. Financial management as a second nature of IT Operations in Cloud - what are the tools and where to use them.

Every day, all over the world, cost-related decisions are made. IT is still seen as a producer of costs without any profits. This erroneous thinking leads to quick decisions: outsourcing. What are the consequences of this, companies learn about it after about a year. Often other options are not taken into consideration for different reasons. In this workshop I would like to show you the different paths, the impact on the organization and its costs.

Auto Trader UK is the UK’s largest digital automotive marketplace, Dave will talk briefly about Auto Traders history and why he believes they are a Technology company. Auto Trader UK are currently in the middle of a journey migrating their complete platform from two dedicated datacentres to the Public Cloud, Dave will explain the reasons behind the decision to move to the public cloud and go through three important factors (Culture, Org Agility & People) which he believes are helping them achieve a successful migration. He will show statistics highlighting a massive increase in release velocity and will cover the benefits they are seeing around monitoring and alerting embracing the Public Cloud, he will also showcase some of the DevOps tooling they have created utilising Kubernetes and a Service Mesh framework (Istio).

IT world around us is moving very fast. Therefore IT Ops must transform itself to follow galloping technological progress and constantly changing market demands. Let’s discuss what trends will be the most impacting ones in 2020.

Interview with Mark Gallagher

Do you know what it takes for teams and their leaders to win? What are the key behaviors of high performing teams? Find out how you can be a better leader and create a winning culture in your team or organization. Join Dawid Ostręga and Mark Gallagher for a unique interview on leadership. Both Mark and Dawid are seasoned leaders with experience in building and leading sports and business teams. They experienced major successes, painful failures and have seen technology change the way teams, businesses and industries operate. Learn from their experience to become a better operations leader

Nowadays, we all have almost unlimited access to information and knowledge. However in today’s hyper-active, hyper-busy workplace, finding the time to pause, reflect and do the step may be the greatest challenge of all. For different reasons, after attending training, webinar or conference managers and employees struggle with “implementing” this knowledge into practice. In this sessions, together with our experts and practitioners – Bart, Andrew and Paul – we will discuss this challenge and try to find good answers for questions.

Let’s play a game … There is no agenda but there is a leading question that we want to answer. To answer by using our knowledge, experience and creativity enhanced by participating in the discussion with others.  Open your mind, exercise your brain and think outside the box to generate valuable outcomes of this session. See you there!

Cybersecurity threat to businesses is increasing, so we need to understand that vendors Information / Operational Technology Security Management System is well managed, appropriate controls are in place, and external verification has been provided. Let's discuss how we show value of IT Security when guiding Business Owners of critical services.

Many companies have managed security services well developed but according to Gartner the current trend on the market is focusing on effective threat detections and response… How to achieve it in very complex and very dynamic IT environments by mixing cybersecurity with on-prem systems, cloud, big data and machine learning? How to transform the teams to use effectively NIST, ITIL, Agile, DevSecOps? Come. Listen. Watch the Demo. Ask & Challenge!

A case study of the practical implementation of a complex IT and Telco configuration management system in T-Mobile Polska using the BMC Atrium toolset. During the workshop you will learn the step-by-step process of how the concept was born and what we considered when building the solution. You will see the backstage of making important decisions and answering many important and always hot questions.

IT ability to respond quickly to the needs of the company's growing business increased significantly. Eko-Okna has automated many processes of maintaining, managing and securing the IT environment. How did they do it? We invite you to join the workshop to find out

Replacing and assist manual actions using automation and algorithms to predict issues and execute repair actions.  Reducing number of actions performed by engineers to improve KPI for service restoration and resolution

Managing assets in an IT organization is a diverse concept. When done right it can create tangible benefits for the company. At the workshop you will learn from real-life examples about:
Asset management – you know you need it, so learn to do it effectively.
Meeting RODO requirements in operational environment.
How crucial is knowledge management for Knowledge-Centered Service?
Most valuable asset – people. Reputation model in Confluence.
Collaboration in modern incident management.3 key takeaways from the workshop are:
- Asset management is critical for ensuring security
- Knowledge is never perfect and never complete
- Collaboration is a critical factor for the modern approach to incident management.You will also find out how the Atlassian ecosystem can be utilized to create an asset management system of any size.

Many organizations are faced with a need to transform ITSM skills and capabilities in this age of Digital disruption. A massive investment is made in certificates – the latest being the investment in ITIL 4. People are then expected to translate theory into practice in a live environment often without help or coaching. At the same time they are now expected to gain end-to-end buy-in from the Business, Developers and other stakeholders to this new ITIL theory. A business simulation game is a form of experiential learning. My question is ‘is a game NEED to have’? I will show you what our latest marslander simulation is, What problems it can help solve and give you a number of concrete ITIL 4 improvements you can take away and reveal how a ‘C’ level business exec said ‘Everybody in IT needs to experience this.

As users and customers ITSM professionals often suffer from poor Incident Management when we seek support ourselves: 1.Scripted approaches which take no account of our issue 2.More time spent on housekeeping than handling the incident 3.Engineers too busy with the technology to notice what we’re asking for. This workshop is for: People involved in major incidents: Major Incident Managers; SMEs called on to make significant contributions, IT and Business Leaders who regularly participate in major incident conference calls. This event is a short overview of a tested approach to major incidents, and how to manage several overlapping workstreams.
This workshop focuses on the essentials for delivering a quality outcome in a major incident:
- How to handle the first 5 minutes
- Speeding up the vital capture of information
- Managing upset stakeholders
- Dealing with multiple communication channels
- Keeping everyone updated without diverting key resources from solving the issue

The session revolves around a major incident case study, where participants will relive the frustrations and joys of handling conflicting demands, and present a flexible dashboard to help hold the whole thing together.

Despite the DevOps movement starting from the system administration perspective, it now seems to be development-centric. Many operations practitioners feel left behind, and find it difficult to work with their ‘enlightened’ colleagues. This workshop explores this relationship from a pragmatic perspective: identifying the kind of behaviour that contributes to high performance across the value stream. After a short introduction the participants will discuss the following questions: What are the major issues in operations that are caused by poor collaboration between development and operations? What kind of behaviour would operations like to see from development? What kind of behaviour would development like to see from operations? The results will be captured and written up in a blog so that the broader community can benefit from the ‘Polish Perspective’.

We want to show people the DASA competence model with 12 crucial skills which can help to be proficient in DevOps initiatives. Each individual will be able to go through those 8 technical and 4 soft skills doing own DASA Competence Quickscan. This will determine how ready you are for DevOps, and if the team has the right set of skills and capabilities to achieve high-performance levels. Hopefully those missing skills will open great way to value based discussion.

During the workshop you'll have a chance to experience how work works using Kanban best practices. We will try to make visible what is usually intangible knowledge work. We will focus on how to visualize work and identify bottlenecks thanks to monitoring work in progress; how to manage flow and improve throughput. Kanban is a method that helps operations people prioritize their daily job and make commitment between customer and services more plausible.

During this workshop, you are going to understand how important it is for IT to get involved in Digital Automation transformation.